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Corona Update for International Patients
Here you will find our current regulations for the treatment of international patients during the pandemic:.
Click here: Corona Protocol
Due to the continual changes in global and regional corona regulations, this document is to be used as an orientation guide and does not replace formal government guidelines. We would like to highlight that we can only accept urgent medical treatment requests until further notice.
Patients without EU Health Insurance
Submitting your Medical Request
In order to process your case, we need precise information regarding your medical request. We have compiled a Checklist for you to fill out and send to our team by email: email@example.com
Click here: Checklist
Please submit your medical documentation in English, German or French. This includes your medical report, as well as relevant laboratory, radiological, histopathology/biopsy, and surgical reports. Please ensure that this information is current.
In the case that you have had radiological scans (MRI/CT/ X-Rays), our office will provide you with an upload link for your DICOM images. Please note that pictures of radiological scans in PDF or JPG format are not sufficient for us to thoroughly examine your medical request.
Once we have received your request, our IPO team will review your case with the head of the corresponding medical department. A team of doctors will then create an individualized treatment plan based on the medical records you provided. Please understand that this often multidisciplinary process usually takes a few working days. Once a treatment plan has been established, our IPO team will provide you with support in the concrete planning of your stay. Our office will also provide you with a cost estimate and an invitation letter to apply for your medical visa.
If you are covered by a medical insurance provider, that will be covering your treatment in Germany, we ask that you please submit a copy of your insurance policy with your request. In the case that you do not have a medical insurance provider (EU or International) that will cover your medical expenses in Germany, a deposit will be required prior to the start of treatment. The deposit amount is dependent on your individualized treatment plan. Please note that we do not accept cash payments.
If you need assistance during your stay, we would be pleased to provide you with an additional invitation for an accompanying person to travel with you to Mannheim. In the case that the patient is a minor (less than 18 years of age) we can invite both parents to travel with the child.
Before your treatment begins, an administrative registration is required at our IPO office. Our team will arrange an appointment with you in advance. As a rule, registration takes place the day before your treatment/admission. You will find us in the centre of the clinic; Building 43, Floor 4, Offices 417 - 421. After completing your patient registration, you will receive your patient pass.
During your stay in our hospital, our team is happy to help address any questions you may have.
Following your Treatment
At the end of your treatment, we invite you once again to visit our International Office. At this time, we would be glad to provide you with a copy of your hospital records and answer any remaining questions. You will receive your final invoice with a detailed overview of your payments and medical services after the completion of your treatment.
After your journey home, we will of course continue to be available to answer any questions you may have
Information for patients with European Health Insurance
If you are experiencing a medical emergency while in Germany, the emergency response number to call is 112 or 116117. Treatment in the emergency room is generally covered by your EU health insurance. It is always a good idea to contact your health insurance provider prior to entering Germany to fully understand the terms and conditions of your coverage in the EU. In some cases, the costs may not be fully covered. For example, if your doctor advised you against the trip due to an underlining medical condition.
If you are currently residing outside of Germany and are planning to enter the country for medical treatment, you will not be automatically covered by your EU insurance provider. You will first need to apply for an S2 certificate (portable document S2/ formerly "E112"). This certificate guarantees coverage of standard benefits for your treatment. Please contact your insurance prior to booking an appointment to see if you are eligible for an S2 certificate.
This website is available in the following languages
Monday to Friday
08:30 am - 12:00 pm
Monday to Thursday
13:30 pm - 15:30 pm
(Central European Time)
Appointments outside of these times can be agreed in writing.
Universitätsklinikum Mannheim GmbH
International Patient Office